Cancellation Policy

Cancellation/No-show/Late Arrival Policy:
 
You are very important to us at Brow to Toe Waxing and Skin Care Studio; the time allotted for your appointment is reserved exclusively for you.  We understand that life happens and that you may be required to modify your appointment.  As a courtesy, we ask that cancellations or modifications be done at least 24 hours before the scheduled appointment time.

How do I cancel/reschedule an appointment?
You may call or use the online booking service up to 24 hours before your appointment. If you do not receive confirmation, via text or email, your appointment cancellation/reschedule request was not processed successfully. You will be required to call and leave a voicemail inside the 24 hour window. 

Multiple Services During One Appointment
Most clients receive two or more services during each appointment.  We dedicate a specific amount of time for each service, as a result,  canceling a service during the appointment will be treated as a last minute cancellation.  

Fees:
If you cancel or reschedule without 24 notification, you will be required to pay a fee equal to 50% of the scheduled service/s before scheduling a future appointment.  The fee will be charged to the credit used to reserve your appointment.

No Call/No Show:
You will be required to pay the full amount for the missed appointment which will be charged to the credit card used to reserve your appointment.  

Late Arrivals:
Please call or text if you think you will arrive late for your appointment.  I will do my best to adjust my schedule; however, I may ask you to reschedule or decrease the service time so that I don't interfere with another client's time.  Late arrivals will be responsible the full amount of the scheduled appointment in the event the service has to be rescheduled or the service time is shortened.  
Share by: